We would enjoy the opportunity to discuss your Rolex and develop a service plan that meets your goals; current and future. Please call Monday through Friday between 9:00 and 5:00 CST or email firstname.lastname@example.org and let us know when it is convenient to contact you.
To ship your watch to us, let us make the process as seamless as possible. We have two options to ship your watch safely and quickly to us.
We can schedule a pick up at the location, day, and time of your choice or
You can take the package to your nearest Federal Express or UPS shipping center.
In either case, we will provide an Overnight shipping label insured for the value of your watch.
We recommend double-boxing the watch, attaching the provided labels, and shipping Monday through Thursday.
Upon receipt of your watch, we will email a confirmation that your watch has arrived. Within four business days, your watch will be evaluated, and at that time, we will schedule a call so that Bob can discuss the watch service needs with you.
“I am more than a little impressed with you and your company’s customer service.”
The American Watch and Clockers Institute in cooperation with some of the leading watch manufacturers developed a certification test to determine if a watchmaker possesses the skills and knowledge to service both quartz and mechanical watches. The designated title for those that pass the rigorous exam is CW21.
The four-day certification program comprises of a written examination and a service test on their watchmaking skills. The watchmakers are provided with four types of watches; a Chronograph: an autowind, a quartz and a mechanical watch. A service issue has been introduced into each of the watches and the watchmaker has to locate the problem and service the watch to its factory specifications.
Since its inception in 2004, there are currently 420 CW21 out of approximately 12,000 watchmakers working within the United States.